Statement Analysis of 911 calls is from the teaching of Avinoam Sapir. Mr. Sapir teaches that we view this in the light of "the expected", that is, what we expect a call for help to include.
Statement Analysis is then confronted by the "unexpected" in wording.
R: Oh God **OP: Durham 911 Where is your emergency?
R: Help**(Inaudible) I’m at home** my wife**
OP: Mam I can’t understand you.
R: My wife she’s dead.
Note here that Raven Abaroa (subject) gives conclusion of the matter: my wife she's dead.
R: My wife is dead.
OP: Ok. You’re gonna have stop yellin’ so I can understand you.
R: Oh baby baby.
OP: Mam I can’t understand you.
OP: I can not understand you.
OP: Where are you?
R: (Heavy breathing)
OP: Where are you mam?
R: My. My wife is not breathing. She’s
Note that this is not a lie; the dead wife is not breathing. Yet, does the subject now wish to convey that his wife is alive? This is deceptive.
OP: Ok, you’re going to have to calm down ok, what’s the address?
R: 2606 Ferrand Drive. 2606 Ferrand Drive.
OP: Ok, now tell me what’s wrong.
R: She’s been shot or something there’s blood everywhere.
"she's been shot" is passive. This is something one would say when one either does not know the shooter, or who wishes to conceal the shooter's identity.
"or something" allows that something else, besides a shooting, happened to his wife. Why would he allow for something else?
OP: She’s been shot?
After the additional words "or something" he now affirms that she was shot. This may indicate that he is looking for something else to report. Recall, he first reported her dead and then not breathing.
OP. Ok. Alright. I want you to.
R: I can’t
OP: Listen to me.
OP: Can you listen to me? I need you to calm down and talk to me and answer my questions, ok? What’s the phone number you’re calling from?
R: I’m at 593 – 4535.
OP: Ok, and how old is your wife?
R: She is 25.
entering into the language of the 911 operator
OP: Ok, and you just came home?
Feeding him language. Mistake.
OP: Alright, now tell, now tell me what, tell me exactly what is goin’ on there. Tell me exactly what you came in to.
"Tell me what happened" is best. The additional wording is not.
R: I came in to my house. I came upstairs. Um, the lights were off, the door was cracked open. I thought. I saw, I left it open. Ah,,My baby’s crying right now.
Tell me what happened has not produced that he found his wife shot. Instead, he is focused upon himself. "I" came to my house. "I" came up stairs.
Note the inclusion of "lights" and "doors", with "lights" being "off".
The language of "lights" and "doors" is sometimes found in sexual homicides, or where sexuality was in play, or might be a motive. That the lights were "off" is a negative towards sex.
The investigation should focus on possible sexual homicide, or sexuality as reason for shooting.
OP: How old’s your baby?
R: He was 6 months old.
R: It’s my wife.
OP: Ok, listen to me honey ok? I need you to calm down for me, alright, answer me some questions. Is your wife conscious?
R: No. She’s like blue.
Not that she is blue, but "like" blue.
OP: She’s blue?
R: Her eyes are open.
OP: Alright, ok, hang with me now, just calm down, ok? I need you to calm down so I can help you, ok? Alright, I’m sending the paramedics to help you now, stay on the line I’ll tell you exactly what to do.
R: . ……shot. (Inaudible).
OP: Just try to calm down, ok.
R: Ok. This is is not right. she heard me?**
OP: I’m sorry?
OP: Just try to calm down for me, ok?
R: (Five deep breaths)
OP: Listen to me now, ok? What’s your name?
R: My name is Raven Abaroa.
OP: I’m sorry, what’s your name?
R: Raven, like the bird, Raven.
OP: Ok, listen to me now, ok? I want you to listen to me very carefully, ok?
R: She’s not breathing.
He already reported she was dead.
R: There’s like stuff everywhere.
This is a tangent away from his "not breathing" wife, and is non essential information for the assistance of his wife, making this information critically important to the subject.
Unnecessary information should be deemed "doubly important" by the analyst.
OP: Ok, honey, I’m getting help on the way, but I want you to listen to me, ok?
Are you listening? I want you to take a deep breath in through your nose and let it out very slowly through your mouth, ok?
OP: Do that a couple of times. Try to calm down so we can talk, ok? And she’s upstairs?
R: Yes, and my baby’s crying.
OP: Can you get the baby with you?
R: Yes, but I ca…
OP: Just try, honey, you’re gonna scare the baby to death, just try to calm down for me, ok?
R: (Inaudible) Kaiden, Kaiden
OP: I’m sorry.
R: My baby, **
OP: I know.** Try to calm down for me, ok?
OP: Raven. Take some more deep breaths, ok? In slowly through the no, in through the nose and out slowly through the mouth, ok?
R: It’s ok Kaiden.
OP: Ok, try to calm down ‘cause we don’t’ want to scare the baby to death, ok?
OP: Ok, try to calm down, you’re doing well, you’re doin’ very well. How long have you been gone?
R: Uh, since like eight.
OP: And she’s in an upstairs bedroom?
OP: Just, you’re doin’ well. Just stay with me and try to calm down. I’m gonna keep you on the phone until I get you help there, ok? Do you feel like doin’ CPR
R: She’s not with me.
Note the word "with" between them indicates distance. 911 still focusing upon helping the victim, with possible CPR. The subject wants help, not for his wife, but for himself.
OP: She’s not?
R: I need my Bishop.
Note that he is not going to help the victim, but he, himself, seeks help. He wants his Bishop. The emergency over his wife has now turned to himself. This is more expected in guilt than innocence.
OP: You need your what, honey?
R: I need my bishop.
OP: You need your what?
Whether or not the 911 caller understood or was taken back by the request, I do not know.
R: My Bishop of my church ……….(Inaudible)
OP: Alright, what’s his name?
R: I don’t know.
The tangent went awry. He had called for "my Bishop" but cannot identify who the Bishop is. The call for help is for the subject, indication of need for help. This is a signal of a guilty caller, and is the unexpected.
OP: Just, just, come on, take some more deep breaths for me Raven you’re doin’ good.
R: Dean**… I don’t know… Dean**
OP: Ok, just, just calm down for me, ok? Come on take some more deep breaths for me. In through the nose out through the mouth, ok?
OP: Can you tell how many times your wife has been shot?
OP: Do you see any bullet holes?
R: I can see one, like right in the chest.
He reports what he can "see" but does not answer the question "can you tell me how many times your wife has been shot?" This was a good question, but by asking another question, compounding the questions, the chance to see if he will slip out how many times she has been shot was lost.
OP: Shot in the chest?
R: Yeah, I put my hand on it but nothing. It’s, it’s not bleeding, it’s nothing.
R: (Inaudible) What’s his name?
OP: Raven, Raven, Raven stay with me honey I need you to calm down, ok?
OP: Try to calm down for me, ok? Deep breaths, in through the nose out through the mouth slowly. Where is the baby?
R: He’s in my hands, he’s (Inaudible)
OP: He’s in your hands. Ok, if he is calmed down now?
OP: Ok. Well you try to calm down so that he can stay calm, ok?
OP: You said when you came home the front door was cracked open?
R: Uh, my side door, I came in my side door.
R: (Inaudible) Bishop, Um, my home teacher is Mike and Sam. Mike’s last name, Mike, come on Mike, um, it’s…
OP: Do you know his phone number?
R: Umm, yeah, please. I gotta go, Janet I love you.
OP: Come on Raven, stick with me now, try to calm down, ok? You gotta be there for that baby, ok?
R; Yes, mam
OP: Ok, you just try to calm down. I’m stayin’ with you til they get there, ok?
R: (Inaudible) …
OP: I know you’re upset
R: I need
Note the need for himself.
OP: Come on baby, you need to breath, honey, you need to breath.
R: Um, Mark Stone, Mark Stone
OP: Mike Stone?
R: Mark Stone’s number is 732 – xxxx. I need some help.
OP: Ok, what was Mark’s last name, Stone?
R: Yeah, there’s somebody here
OP: And it’s Mark Stone?
OP: Ok, alright, I want you to stay on the phone with me, ok?
OP: And I’m going to get somebody to call him for us.
OP: Call Mark Stone at that number and tell him I have Raven on the phone.
R: (Inaudible) Kaiden,
OP: Does he know where you live?
OP: He does? (Tell him to come to his house.** )
R: I need help **, I can’t do this alone (over the top of OP)
OP: Ok, try to calm down for me, now come on Raven, breath for me, breath for me. Slow deep breaths. Try to calm down. You’re doin’ great, you’re really doin’ great. Slow deep breaths, ok? Slow deep breaths.
OP: You ok?
OP: What’s your name? Just Raven?
R: My name is Raven.
OP: His name is Raven. (to someone in her office) Mark Stone.
OP: He’s not there. Ok, Mark Stone is not there, who else did you say?
R: (Inaudible) cell phone.
OP: Huh? Are the police there with you?
R: I don’t know, I just got home five minutes ago.
(Inaudible word, maybe from Raven, Sir, maybe?)
time of arrival important to subject
R: Yes mam
OP: Are the police there with you?
OP: Alright, now I want you to calm down I need to ask you something, ok?
OP: We’ve called the number for Mark Stone but they said that he’s not there. Is there anybody else you want me to call?
R: I can’t remember my bishop’s name.
the possessive pronoun, "my" but not the name? Not a close relationship.
OP: Ok, honey try to calm down. What church do you go to?
R: The church of Jesus Christ of Ladder Day Saints.
This can be taken as call of Divinity
OP: Ok, which one?
R: Uh, Durham, second ward.
OP: Durham what?
R: Second ward.
OP: Do you know where that, I mean, what address is that?
R: I don’t know. It’s a mile from here.OP: Mister Ma, Hey Raven there is a Mr. Macordy(sp) on the way to your residence. He’s from your church. Are you there Raven? Raven. Hello?
R: YesOP: Raven?
R: Umm Hmm.
OP: Are you there?
OP: Ok, there’s a Mr. Macordy? on the way to your house. He’s from your church. Ok? Are you alright now, are you gonna be ok while their there?
OP: I’m gonna let you go so you can talk to the, to the police that are there, ok?
OP: You ok?
R: Yeah, I’m ok.
OP: You breathin’ alright for me?
OP: Ok, I’m gonna let you go and talk to the people that are there, ok?
R: OkOP: Alright
OP: Bye bye.