Statement Analysis Services Corporate Training
Those who are deceptive in their employment interview are many times more likely to:
1. Steal from your company
2. File frivolous suits against your company
3. Seek to “game the system” by deceptive means
4. Put their own needs before the material needs of your business
5. Bring problems to your business, rather than solve them
6. Falsely accuse co-workers and superiors
7. Denigrate your business
8. Impact morale
9. Impact Sales
For other companies: Analytical Interview training is specifically designed for professionals in the social services and healthcare fields, where sensitive information is gleaned in the interview process.
By using Analytical Interviewing, your company will save on Unemployment costs, reduce shrinkage, theft, loss of time, and be able to hire those best suited to help your business prosper.
We have applicants answer questions before an interview is even scheduled!
Your company deserves to know the truth.
Statement Analysis Training
Analytical Interviewing is the most effective, legally sound ingathering of information that anyone can use. It is non-confrontational, non-interpretive, and allows for truth to be discerned from deception, as well as uncovering what customers really want in sales. It’s training begins with Statement Analysis, and moves to Discourse, or Verbal Analysis, and will always allow your company to know the truth.
For law enforcement, knowing when a subject is lying can make the difference between justice and injustice, and learning how to not only analyze a statement, but conduct the interview based upon your analysis, followed by a concisely written report, will give prosecutors the edge they need to fulfill justice.
Statement Analysis is not just for law enforcement, however, as more and more companies are enrolling in training.
As Statement Analysis gets to the truth, the attendee will learn how to conduct the interview in the most sensitive portions of the statement, where the essential element exists. Knowing the truth of what happened, allows for the Interviewer to reach critical points in the interview where the subject recognizes that the Interviewer knows the truth. This leads to the highest percentage of admissions within internal investigations into corporate theft, shrinkage, lost time, fraudulent claims of accidents, discrimination, and so on.
It is this same method used in Employment Interviews to reveal which applicants are truthful, and which ones are deceptive.
Statement Analysis Services will reduce Unemployment costs, but better still, using Statement Analysis and the subsequent Analytical Interviewing process, you will screen out those who seek employment who are not suitable for your business. You will learn how to place the right person for the right position.
The Statement Analysis Training is two days, and Statement Analysis Services support continues for 12 months from the time of the training. This allows attendees to submit statements, have analysis checked, and properly plan the interview. It allows for follow up question and answer, and sample interview questions to learn more about the applicant.
“I had the pleasure of working with Peter Hyatt on several criminal and administrative investigations since 2010. Peter’s in-depth analysis of statements has provided our department with insight into a writer’s intention and mindset when they wrote their statements or letters.
Peter’s analyses has given us valuable information and provided us with additional investigative avenues in obtaining a more truthful account of an incident in some instances. Using Peters insight and analysis into a subject’s writing we’ve been able to construction questions beneficial in getting to the truth in a more expeditious and direct manner. Statement Analysis has also been especially helpful in internal affairs investigations within our department.
I would like to recommend Peter as an examiner and instructor in Statement Analysis. He provides a valuable investigative tool that would be beneficial to your organization.
Lt. David W. Nabors
Criminal Investigative Divisions
“Peter Hyatt came to HLA twice to train on interviewing techniques and how to detect deception. Both sessions were extremely informative. We have changed the way we interview…these techniques helped us recover $600,000 from a driver who was involve in an inside job. I would highly recommend Peter…and look forward to future sessions with him.”
Michael Berro, Vice President Corporate Development
Harold Levinson Associates
“Peter’s analysis was invaluable to formulating a litigation strategy. Peter’s conclusions about the personalities and motivations derived from the written word proved to be always right on the mark. In future litigation, I plan on saving many hours by seeking Peter’s analysis immediately.”
Thomas J. Budd Mucci, Esq.”
Statement Analysis gets to the truth. In our two day corporate training, attendees are equipped with the time saving skills that are immediately effective in discerning truth from deception. Peter Hyatt, nationally known Statement Analyst, authored the training manual “Agency Investigator Training” for the Department of Health and Human Services, State of Maine, trained agencies, social workers, investigators, attorneys, and has assisted law enforcement on missing persons cases around the nation. His analysis has been on CNN, as well as on radio programs throughout the country. He volunteers for the Center for Missing Persons, and Domestic Violence advocate service, “Time’s Up.” His book, “Wise as Serpents; Gentle as Doves: Dealing With Deception in a Fallen World” is scheduled to be released late 2014.
Analytical Interviewing is a legally sound, non-intrusive interview process which allows the person’s s own words to guide us to the truth. This form of interviewing, based upon carefully trained listening, is more accurate than the polygraph, and has a strong likelihood of obtaining an admission in cases of which the person is seeking to harm the company. Those that employ Statement Analysis and the subsequent interview will find more cases solved with more confessions, while saving time, and clearing the innocent.
In harassment claims, the company will know the truth, including in sexual harassment, bullying, hostile work environment claims, as well as in time theft, intellectual theft, and various forms of shrinkage.
The Two Day Training Schedule:
1. Statement Analysis principles: Sensitivity in language
2. How to spot deception in speech and in written statements.
3. Taking the statement: when to take a written statement and when to just listen
4. Statement Analysis exercises
5. Self Analysis: Proving the truth
6. Measuring a Statement for Deception
1. Measuring the Time of a Statement
2. More Sample Cases: Corporate Theft and spotting the trouble-maker
3. Analytical Interviewing, step by step
4. Interviewing for Employment: The Right Person for the Right Job
5. Practice Interviewing: Just the facts.
6. Anonymous Threats: Anonymous no more!
7. Writing the Analytical Report: or, how to write a business report.
8. Document, document, document and win.
The two day training includes the training manual, as well as 12 months of support in which attendees may submit statements, analysis, and strategy for the interview, including the follow up interview, where most confessions are realized.
Below is a sample from a case of theft. The company’s client had an expensive iPad stolen. The local police investigated and concluded “too many employees had access to it” and closed the case as “unsolved.” The company turned to Statement Analysis Services for help. They were concerned not only for the client, but that they had a thief among them that was not identified. This left them not only worrying about future theft, but was impacting morale as they now had 7 employees who all felt “suspected” by others.
The company was instructed to have each employee write out what they did, from the time they arrived to work, until the time they left. They were told: “Statement Analysis will tell you which one of them did it, when they did it, and perhaps even, how they did it.”
The 7 employees submitted statements about their day.
The following is the statement that showed deception:
To Whom It May Concern:
Arrived at Anson House
app 7AM Entered building stated
my name and sat at the table.
Kinda waited for someone to
at least speak to me. When they
didn’t I asked where the green
books were. I read the green
books. Did dishes sat back
down with a client while he
ate. Went out to my truck
to smoke. Took my bag with me
because it was not locked up
and my wallet with cash was
in my bag so I felt better
leaving with it or putting
it in my locked truck.
The clients had lunch sat
and watched how they did it
after lunch I did dishes
Went for a cigarete. Sat
at the table with client
and staff. Fix a clients
Pipe so he could go smoke. on
the porch. Went out with him
a min. Came back in sat
at table and read my book.
At 1:30 nothing was happening
so I left to go home.
Libby gave me hell for leaving
didn’t know I couldn’t said I
was sorry and wouldn’t happen
Analysis of this statement is taught in the seminar, as well as how the Interview should be constructed. In this case, we note change of language.
Language does not change on its own; it is changed when there is a change in reality. For example, “my car sputtered and I pulled over and left the vehicle for the tow truck. A week later, it was repaired and I picked up my car at the station.”
Here, it was “my car” as long as it was working, but when it no longer ran, it became “the vehicle.” Once repaired and running, it returned to being “my car.”
In the above statement, the subject went to her “truck”, which later became her “locked truck.” What caused the change of language? It was the presence of the iPad. We conducted the interview for the company and obtained a written confession. The police had cleared this employee stating “she doesn’t even know what an ipad is!” When she confessed, she also gave her motive, which is found in the beginning of the statement. She said, “It was my first day there and all the young girls were excluding me with their talk of men. I took it knowing one of them would be blamed!”
The same officer that had cleared her delivered the summons from the District Attorney’s office.
Given the nature of revenge, one can imagine how she would have impacted company morale had she not been caught.
In another case, a chain store had been a victim of an armed robbery. They, too, had yearly theft and hadn’t been able to recoup their losses through law enforcement investigations. It reached a point where it became too expensive to submit to insurance, for rates continued to rise.
In this case, the hold up man made off with about $2,000 in cash. The owner was fed up and frustrated with the mounting year by year losses.
The owner, working with Statement Analysis Services, had his employee write out a statement about what happened. Statement Analysis Services concluded: there was no hold up; it was the employee, himself.
The owner asked that the analysis be shared with local police, who then arrested the subject. He pled not-guilty and decided to go to trial. Just before going to trial, his lawyer asked if someone from Statement Analysis Services was going to testify and was informed that the analyst would be present. His client pled guilty, paid restitution, and spent several weeks in jail. This company now screens all potential employees for deception using the techniques from Statement Analysis Services.
In fields where there is a 50% turnover rate, one company won every unemployment hearing over the course of two years, implementing Statement Analysis Services. This same company had every human rights commission complaint dropped, as the truth, well documented, prevailed.
We provide not only lengthy lists of employment questions to ask, but analysis of the answers, especially useful in employment screening. We do this before you invest your time in the interview process.
Statement Analysis Services saves your company money, time, and the needless energy wasted upon those who seek to prey upon your business.
MP3 recordings of all sessions are available free of charge to each attendee. Certification awarded upon successful completion of seminar. Discounts available for law enforcement, small businesses and non-profits, Domestic Violence advocates, and charity organizations. Seminar includes 1 year of follow up support by Statement Analysis Services.