Analyze the accusation for content to learn what happened.
_____ Hotline: "What's happening?"
Subject: "I went outside to smoke a cigarette and that's when I saw him. I go outside to smoke like 20 times a day. He was like standing there, its freezing cold and he doesn't even have a coat on. I would not even know about this if I had not gone out to smoke. I was right out there with him. He was freezing and they wouldn't let him in. They were yelling at him from the window. I have taken a picture of him on my phone to prove it. This is wrong on their part. He didn't even have a jacket on him. "
So, what happened?
Let's take a look.
_____ Hotline: "What's happening?"
The present tense was due to live call, rather than "what happened?"
What is the very first thing the subject wants authorities to know?
Subject: "I went outside to smoke a cigarette and that's when I saw him.
This sentence has the elements of location and time as a priority.
She tells dispatch the reason for her to see the patient (man) in question.
This means she anticipated being asked, "Why would you be in a position to see him?" rather than reporting the event (neglect, cold)
As a dispatcher, you would not have thought to ask her, "Hey, wait a minute here. You say there's a guy out there in the cold. How did you come to see him there?"
This concern came from the subject; not the dispatcher.
In fact, it is a priority for the subject; greater than the priority of what she saw.
By anticipating being asked this, her verbalized perception tells us that there is something very sensitive about being outside, at this time, to witness this particular patient, of which she is very concerned that authorities will ask her about.
As she began her answer with the pronoun "I", we should consider that she is psychologically committed to this statement and we should believe her.
I believe her.
I believe it is a priority for her to tell us why she was outside and able to see this particular man.
This is why we listen and do not interpret.
This location - time element is very strong (important) in her language. She revisits is:
I go outside to smoke like 20 times a day.
Analysts flag this as "normal" or "the normal factor" in language.
"Once upon a time, on a day like any other day..." signals even to young audiences, that this day is anything but "normal" to the speaker (subject).
The portrayal as her norm to go outside 20 times a day to smoke tells us that we should be thinking:
What was not normal about this one?
He was like standing there, its freezing cold and he doesn't even have a coat on.
His body posture is important to her.
The additional word "even" is added.
Analysts believe her.
Then, she repeats the dependent word "even" here:
I would not even know about this if I had not gone out to smoke.
This is her third reference to smoking.
We would not have given much thought to her smoking had she not kept repeating it, but since we believe her, we believe that smoking is very sensitive to her, in spite of doing it 20 times a day.
For clarity: smoking is very sensitive to her in the context of this phone call.
She repeats her location; not his, but her location:
I was right out there with him.
It is very important to her that the authorities know that she was so close to him, out there to smoke often, that she must be telling the truth.
We should continue to believe her.
We only cease to believe a subject when they talk us out of it. Thus far, she has followed the most likely pattern in deception of "missing information" while her content appears to be:
He was freezing and they wouldn't let him in.
Note the shortness of this sentence. It is very likely to be reliable.
They were yelling at him from the window.
This is also short (non emotional) and likely to be reliable. If she is making this up, she is a very dangerous (-10%) liar.
She is concerned that we will not believe her:
I have taken a picture of him on my phone to prove it.
She has now told us why she took a picture. She anticipated being asked, "Why did you take a picture of him?" though dispatch would not likely have thought to ask such a thing, even if offered photographic evidence.
She now tells us an "unnecessary" point of morals or ethics.
Unnecessary sermonizing is often projective.
Q. Why would she need "proof"?
A. Because she needs proof.
Believe her in this, as in other points.
Let the subject guide you to the truth.
This is wrong on their part.
She would not have the need to tell us that locking a patient outside in the cold without a jacket is "wrong" unless...
she had a need to tell us that locking a patient outside in the cold without a jacket.
He didn't even have a jacket on him. "
Analysis Conclusion: Deception Indicated
Yet, what does "deception indicated" really mean here?
It means she is deliberately withholding information about this allegation. This is to say:
While she is making this call (choosing her words), she is consciously engaged in making certain she does not tell them certain information about what happened.
This is a good lesson in how most people lie.
It is not true that "the average person tells xx number of lies per day" as oft claimed.
In fact, people rarely "tell" a lie.
Here is what happened:
It is true that a patient was outside the facility, without his jacket, in the very cold temperatures and they would not let him in.
The caller hates the hospital. She has a lengthy history of fraudulent complaints against them. She has her own mental health issues and may even wish to be residential.
She knows this patient well. They're smoking buddies and likely drinking buddies as well.
He likes to drink and when he does, he knows he cannot reenter the facility but must either go to the ER or to a homeless shelter.
She was outside smoking with him and took his jacket off him for the photo op.
By knowing what areas are "sensitive" to her, simply asking her (often repeatedly) about smoking (location and time) will produce the truth.
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