Saturday, August 31, 2013
Human Resources: The Coat of Many Colors
I have found that the SCAN method (www.lsiscan.com) of Statement Analysis is the "grandfather" of all statement analysis techniques taught today. It is the brainchild of Avinoam Sapir and it reduces subjectivity tremendously.
When, for example, a company has been robbed by one of its employees, if this number of employees is finite (who had access to the missing money or goods), I am able to say:
"Have each employee write out a statement of what they did from the time they woke up on the day of the robbery, until the time they went to sleep" and if all cooperate, I say to the company:
"You have a 100% chance of knowing who stole."
This is stupendous within itself.
Yet, I find myself saying it, over and over.
Even if police are unable to prove it, or, realistically, the prosecutor is not willing to press the issue, the company itself will know.
They will know.
Even if it is not prosecuted, they can keep their eye on the thief for better security and less risk to their overhead.
The system is this good.
In my travels and trainings, I have found that insurance companies often lure away law enforcement's "best and brightest" to investigate claims for them. Insurance companies pay more, provide better training, and do not operate on quotas: they are free to hire the best candidates. In defense of law enforcement, they have to spend a lot of time in weapons and vehicle training which may show why so many score poorly on "deception" tests. (It has been shown that even after training, law enforcement scores very low on deception detection examinations as they still consider all to be lying).
I also found that among the civilian population a rare breed of individuals who wear many hats, or as it is, a "coat of many colors" and stripes: Human Resources.
Among these professionals, I have found some examples of intuitive excellence in interviewing.
Analytical Interviewing is simply using Statement Analysis in in the interview.
It is legally sound, non forceful, and uses the language of the subject not the language of the interviewer.
When I teach this, I find many "aha!" moments from Human Resources professionals.
They interview many people, not simply new hires, but they, in their multi-faceted work, interview people, even on the fly, over disputes.
Some of these disputes are short, 30 to 60 minute interviews which require the wisdom of Solomon (which comes in careful listening; which we train for!), but some are far weightier:
Sexual harassment allegations that threaten the financial status of the company, not only through law suits, but also through reputation.
No company wants this ugliness interfering with their work.
Human Resource professionals, in my experience, are some of the most qualified individuals I have met and here is something I consider personal, and sensitive:
If a loved one of mine was a victim of a criminal activity in which the investigation would warrant the highest level of skill in the interview process, I would consider specifically requesting someone of excellence from a human resources department over experienced law enforcement.
Law enforcement often loses its best and brightest to the private sector's lure of better income. Insurance investigators, in New England, can be paid up to 25% more than in law enforcement. I would check insurance companies as well, and want to interview prospective interviewers for the job.
Those trained in SCAN would be no-brainers for me.
Cops have to do weapons training and vehicle training and constantly practice these skills, taking away valuable time training in linguistics.
Human Resources is "information gathering", period. This is what I want: information.
I don't want someone bullied into a false confession, or intimidated by a cop tapping his gun. I want a thinker, not a cowboy.
I have met some in law enforcement who are excellent in Statement Analysis and its interview process (interviewing off the analysis; i.e, "Analytical Interviewing.")
To have a human resources professional trained in Statement Analysis is the perfect storm of experience, intuition and a scientific process that goes well beyond anything body language analysis and microexpression training can give.
Human Resources needs the best and brightest as they wear the coat of many colors, with its many responsibilities, from referee to legal advisor to therapist. They are experts in the one thing Statement Analysis wants more than anything else:
Some of it quite sensitive, too.
Scheduling training for human resources in Statement Analysis is ideal. Companies will find that the more seasoned veterans of human resources will say, "hey, I knew that!" more often than not.