Wednesday, December 21, 2016

"The Power of Questions" by Frank Marsh

 In our live monthly training, we apply the elements we learn through the course: literally, we put our knowledge to the test.

 We ask questions. 

 As we go, word by word, and sometimes, in a written statement, letter by letter, we ask questions. We ask questions of ourselves, and we ask questions of each other, as a team. We ask questions and we explore the answer. 

 This video shows brilliance; brilliance that is the ability to embrace an unanswered question, comfortably, until the answer emerges.  Frank Marsh is one of the most gifted instructors I've ever met.  Even when seeking "the expected" in analysis team, it is best in the form of questions; not to the team, but from the team in which we seek answers.  

 In our work, we do not interpret. 

Our success comes from non-interpretive listening; we ask questions and we allow the subject to define words for himself. It is not only legally sound, it works! 

 If you have ever seen a well trained social worker interview a child, it is the single most boring interview you'll ever  watch. 

 It is also brilliant.

 It is done by short, open ended question after question and with each answer, a new question is asked. 

 "He wanted to play wrestle with me and it was fun." 

Who is "he"? 

 What does play wrestle look like

"What is fun?"

"What does fun feel like?"

"Who has fun?"

"Is it always fun?"

on and on it goes. 

 This trained child protective worker can outshine investigators because of questions. 
Christina privileged to meet terrific instructors...

 With a child, there is no "impressive questions" nor an adult to "best" or outwit; it is the seeking of information only.  It takes great patience and the willingness to avoid interpretation. 

 The most powerful question an investigator can ask is, "What happened?" and with each answer, questions are asked to allow the subject to interpret his own language. Our questions cannot contaminate answers! We must use self discipline. We get to the truth by asking questions.

When we ask someone 

"What happened?"

the subject goes into a personal dictionary of more than 20,000 words and must decide 

*which information to share
*which to withhold
*what words to use
*what tenses to use
*where to place each word next to another...

all in less than a millisecond of time.  

It is within this rapid speed that deception must 'disrupt' the transmission, as experiential memory is disengaged, where Statement Analysis pounces. 


Anonymous said...

off topic:

Obma's work continues

Breaks record for 2016 importing of muslims building new sharia ghettos from which to launch attacks on infidels

Black church set on fire with spray painting "VOTE TRUMP" black church member arrested.

University of Minnesota Muslim female said Trump supporter threatened to set her hijab on fire. She may now face arrest.

Anonymous said...

Anonymous said...

Out of political-correctness, they have deliberately turned a blind eye to Islam. They have refused to inform themselves about its true nature. They refuse to acknowledge that is all in the Koran: the permission to kill Jews and Christians (Surah 9:29), to terrorize non-Muslims (8:12), to rape young girls (65:4), to enslave people for sex (4:3), to lie about one’s true goals (3:54), and the command to make war on the infidels (9:123) and subjugate the entire world to Allah (9:33).

Anonymous said...

Thx for updates Anon. Lot of important topics to discuss.

Jasmine said...

Fascinating video and I'm only half way through it due to time restraints, Christmas season ho ho ho. Btw, Peter and everyone who comes here I wish you all the Merriest of Christmas's.

Imagrandma said...

Oh Jasmine my dear, thank you! If I could, I would give all of you working so hard to unravel these cases even in the midst of all of the hustle and bustle of Christmas a freshly baked plate of cookies to warm you up and give you nourishment for further crime solving! Instead please accept from this fragile old woman's heart my wish for a very Merry Christmas! There is only one poster here I hope gets coal in his stocking, but not you Jasmine!

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happyuk said...

Great presentation. In my engineering career I have learned that knowing how to ask the right kinds of questions is critical in getting information from vague or uncommunicative people. You may be new to a particular problem domain, where a lot of information is very specialised and not available in the textbooks.

In fact, a good source of inspiration is go and look at descriptions of great, award winning work, and see how many times it all began by someone knowing how to cut through years of corporate complacency and BS and asking questions not so much as to obtain specific information, but as a means of re-directing a particular teams focus.

Or even 'are we in a fit state to make a start?' or 'what difference would people really love (not just like)'. I often witness small dysfunctions and negative behaviour patterns ("technical debts") that have been allowed to calcify over the years until you end up with a product that is very difficult to scale up, all caused by a culture that discourages the asking of questions. Many times it is getting the customer to narrow down what it is they really want - until the product owner truly takes ownership the requirements specifications with remain vague and you haven't got a product. Much more time should be given to just ruminate and ask questions, instead of chasing phoney performance targets.


Anonymous said...

Brilliant as usual! I found Andy's input very fascinating also!