I describe some colleagues in this way: They've reached the top of their craft and the top of their profession, yet, they are "like kids at Christmas", excitedly learning anew, incessantly. The monthly trainings with them fuel us with enthusiasm for excellence.
This week, I had the privilege to lead talent, once again, in Geneva, Switzerland with "Diligence"; an investigative company led by experienced intelligence professionals described as:
"Diligence is an Investigations Company specialising in complex cross-border inquiries. Our focus is to understand people and companies, whether as part of a due diligence before the fact or to help seek the resolution of a dispute. To gather information we read, talk, listen and watch."
With this, they hire the best and brightest, and they train, and train and train.
Their clients' expectations are met in successfully completing complex investigations. Their commitment to training reflects their commitment to success. Their rich backgrounds and powerful resumes reflect the depth of their work, yet, as described above, leadership both prizes and reflects the same trait that I admire in colleagues: childlike enthusiasm for learning.
The CEO's presence in the training was both inspiring and empowering. Young intelligence analysts and investigators get to witness, first hand, what excellence looks like, how it conducts itself, and what strength in humility sounds like. As a client in need, this would give me confidence in the company to fulfill the pressing needs of complex cases.
Many of the investigators in the seminar do not speak English as first language. This allows for broad international investigations, cultural understanding in strategy, and necessary contributions to "team" critical for success. Management prizes "team", not as a slogan, but as a necessity.
Over the years, I have had some rather unsatisfying experiences with paid translators. They are expensive, time consuming and do not understand the nuances of analysis, nor its need for accuracy. It is almost easier to use the block translation of google.
With Diligence, analyzing an anonymous statement for a client I was privileged to work with a well led, dedicated team of professionals with essential backgrounds. The input had one of whom shared his insight into the difference between formal and informal French, which proved crucial. Another, due to his own training, was able to spot a Russian expressions used, which furthered us towards success. This team was led by an intuitive expert with a legal background, pulling everything together for success.
While detecting deception, the analysts' quick minds were already processing content analysis, while some were in the psycho-lingusitic profile. Why?
Because she, in her mind, was preparing what questions a subject would need to answer.
This is strategy.
They seek to "know people."
This is "due diligence" they offer, and lead by.
Knowing and accepting human nature is the key to success in Statement Analysis as a tool employed in completed investigations. Whether it be multimillion embezzlement or fraud, or security vetting, the insight into human nature, through the words chosen, brings results. Each complexity - layered aspect of an investigation is met by questioning and listening.
It is a privilege and an inspiration to work with the professionals at Diligence.
For information on Deception Detection training, along with the advanced psycho-linguistic profiling, please visit:
Hyatt Analysis Services
We hold both seminars, and training done in your home, buttressed by live, online training.
Companies and individuals in need of investigations, forensics, business intelligence, security, assistance in international commerce, and other such intelligence gathering, would do no better than entrusting their needs and concerns to Diligence with offices in Geneva, London, New York, Moscow and Brazil.
You will encounter excellence.